Terms & Conditions

Website terms and conditions

These terms apply to the hire of all camping equipment provided by EnviroTent  to you at the event and form the agreement between EnviroTent and yourself the customer.
“customer”, “hirer”, “you”, “your”, refers to you the hirer of camp equipment from EnviroTent
“we”, “us”, refers to EnviroTent.
“equipment”, refers to equipment provided by EnviroTent.
“event”, refers to the event for which you booked tents from EnviroTent.

Campsite & Camping Equipment:

1. Apart from EnviroTent customers, no other tents will be entitled to camp in the EnviroTent Area.
2. EnviroTent will do it’s best to provide you with the equipment you booked. On rare occasions there may be times when we have to provide you with alternative equipment due to a lack of availability or other circumstances. In such event we will provide you with alternative equipment of similar specifications and quality to your booking or provide a refund for unavailable equipment.
3. No Pets allowed in the tents on the campsite.
4. Fires/Barbecues. No fires or barbeques will be permitted within the EnviroTent field. Under NO circumstances may you take a fire/barbecue into your tent, this can result in death.
5. No Vehicles can be brought to the EnviroTent campsite, unless through prior arrangement with our team
6. No P.A’s or generators are allowed in the EnviroTent Campsite unless prior arrangement is agreed with our team
7. Fireworks, Chinese/flying lanterns, flares, the burning of plastics, generators, glass containers, potential weapons, portable laser equipment including laser pens or any illegal or offensive items or substances are not permitted for use at the EnviroTent Campsite and can be confiscated.  Although EnviroTent staff will attempt to stop them according to clause 36; Police or security may search tents if they have reason to believe that any of the above 6 clauses have been breached.
8. While on site hire of Air Beds, Sleeping Bags and/or Camp Chairs will be available to EnviroTent Customers and members of the public at events Subject to Availability. However, whether EnviroTent chooses to do this is up to our discretion at each individual event. If we do offer the service; a returnable deposit and hire fee will apply. The exact prices of these items may change from event to event.
9. If you are not satisfied with the condition of some of the equipment please notify a member of EnviroTent staff. We will try to fix or replace the equipment for you however this may not always be possible and tents are made from cardboard so wear and tear should be expected.
10. EnviroTent Customers and no other member of public will be allowed to take items away from the EnviroTent campsite unless prior agreement has been given.
11. Although EnviroTent Staff will normally be present in the EnviroTent Campsite between 12pm and 4pm each day of the event we cannot guarantee that someone will be present all day.
12. To protect your own safety and those of other guests, please act responsibly! We will not be held responsible for the actions of any individuals attending the event nor if those actions affect your enjoyment of the Event or Services. This applies whether or not those individuals are staying with EnviroTent.
13. We are not responsible for your possessions when being stored in our tents, including Storage Tents. We recommend you use lock up’s provided by the event management or keep valuables with you.
14. Lost Property or property allegedly lost in our campsite by our customers, friends of customers or even security or our own staff is not our responsibility. If any of our staff find lost property in our campsite during the event it will be handed on to the campsite stewards and lost property on site.
15. Checkout: Please report to reception and let us know you are leaving. If reception is closed there will be a piece of paper where you can fill in your name/order number to tell us you have left. It is very important that we know when you have gone. Otherwise you may return to a tent that has been emptied out and taken down!
16. We will not enter or search a customers tent without their permission without first tying to contact them. However, if we cannot get through to our customer after 12 hours then we may become worried for their safety. This could mean that we will need to take action by looking in the tent or handing over operations to security or other organisations.
17. Toilet Tents are not permitted in the EnviroTent Campsite.
18. In cases where our minimum orders are not met, we reserve the right to cancel festival tents 7 days before the festival with reimbursement.
19. EnviroTent is made from cardboard and is NOT waterproof, therefore in extreme weather conditions, water may penetrate the tent. In this event, we will do our best to repair or replace tents however refunds will be at our sole discretion.
20. You are responsible for the upkeep of your tent at the event; therefore we hold no liability for any damage sustained to your tent by yourself or a third party. We will do our best to repair any damage however any refund is at our sole discretion.
21. In the event of a tent leak or water entering your tent, we will do our best to repair your tent. Any refunds will be at our sole discretion.

Tickets, Booking, Cancellation, Arrival & Departure:

22. Upon receipt of payment in full we will send you an email confirming your booking. The email confirming your booking will contain your reference number which will need to be presented upon arrival at the EnviroTent Campsite before we will show you to your tents.
    23. All EnviroTent bookings are valid for the official event dates when public are allowed on site. The same licensing laws apply to a EnviroTent Customer that apply to any other customer who has paid for entry to the event site.
    24. The Customers genuine event wristband/ticket will be inspected upon arrival at the EnviroTent site and the EnviroTent unique order number will be matched to the Customers Name/Group Name/Telephone Number/Email.  If the customer has not got an event ticket then the event security will be asked to deal with the matter.   A refund from EnviroTent will not be available due to the fact that the customers order has at this point in time already been prepared.
    25. The customers tent will be reserved during the event until they arrive. If the customer arrives at the EnviroTent Campsite before 10am or after 6pm then it would be good to contact EnviroTent beforehand to arrange. Tayla can be contacted at tayla@envirotents.com 26. Treat our staff, other EnviroTent guests and individuals with respect. Should you fail do so by being abusive, aggressive or disrespectful we reserve the right to refuse hiring you camping equipment, issuing you refunds and/or calling security.
    27. The tent hire booking is only valid when booked directly from EnviroTent. Some events also offer our tents for their event websites. These events are normally listed on our “events and bookings” page.
    28. If you cancel your order and want a refund, we can do that for free for up to 14 days from the order date if it is more than 30 days before the festival start date. Alternatively, you can find someone else to use the booking, but we will charge a £15 admin fee to transfer the booking to another person.
    If you need to cancel your booking within 30 days before the event any refund, we give you will be at our sole discretion.
    29. All EnviroTents tents must be vacated on the day the event is closed to the public. The time that the campsites are to be cleared is according to the events specific terms and conditions. We will make sure that our campsite is cleared of customers by 12pm on the day that the event is closed to the public. You are welcome to stay until whichever time is earlier. If you are going to stay till after this time on site for some reason you MUST contact us because after this time we will start cleaning and taking down ALL of our tents (we are not responsible for any possessions that you may have left in your tent).
    30. Lost Property: We request that customers take ALL their own items and property home with them at the end of the event. We do not have any formal procedures for dealing with customers’ property left in tents so it is unlikely that we can return it. But you can contact us and ask because we do collect stuff up and try to avoid binning it whenever possible.
    31. If an Event is cancelled for any reason we will give refunds minus the £15 admin fee.  If an Event is abandoned 5 days before official event start date, then any refund we give you will be at our sole discretion. If an event is cancelled after it has started and you have begun using our Services and Equipment any refund we give you will be at our sole discretion.
    32. While staying at EnviroTent your tents is yours and if police need to search your tent we can’t stop them.
    33. Checkout is either when the event specifies you need to be off-site or 12 noon the day after the event is over, whichever is earlier.
    34. When you make a booking, we will need to send you information via email so your name and email address will be added to our mailing lists. You can unsubscribe any time but please do not unsubscribe before the event because we will need to send you information about the event. We will not sell your information to a third party.
23. All transactions are Subject to the Stripe Privacy Policy.

Liabilities

36. Admission to the EnviroTent Campsite is at the Ticket Holder’s own risk. EnviroTent will not be held liable for any loss, injuries or damages sustained in the campsite at the event including damage, theft or losses from the Envirotents and/or from motor vehicles. There are security teams, campsite steward teams and medical staff on site to deal with these kind of occurrences.
    37. We will not be liable to the Customer in any circumstances for any property damage or theft for pure economic loss, or for any indirect or consequential loss or damage such as lost profit, lost opportunity, lost bargain, lost reputation, loss of anticipated savings or otherwise whether caused by our negligence.
    38. Our total liability provided to the Customer will be limited to the amount paid for your booking.
    39. We reserve the right to amend our Terms and Conditions with our written consent to the customer. However, we will let the customer know when we make changes.
37. Data Protection Policy: We collect the minimal amount of information required to offer our services effectively.  This means we don’t collect addresses or postcodes from our customers.  We don’t copy phone numbers to our mailing lists.  We won’t sell or share any of the information we do have with any third party unless it is for the explicit purpose of delivering our service to customers.